Support lives inside your store, not in a contact form.
You ask from the panel and the assistant answers instantly with the exact steps. When a human is needed, you get a team that knows the wholesale business: WhatsApp, email or video call.
You ask and it answers with the steps, not with a ticket number.
The assistant lives inside the panel and the store. It's trained on the platform's full documentation, so it answers with the concrete route: which screen to open and what to click at each step.
- Instant answer: no tickets, no queue, no office hours.
- Text or voice: type the question or send a voice message from your phone.
- In sync with the platform: every new feature enters the knowledge base along with the release.
- In your store's language: it answers in Spanish, Portuguese or English depending on the country.
- If the case is special, a human takes over: from the same chat you continue on WhatsApp, email or a video call with the team.
When the problem isn't in the manual, a person takes it on.
A team with real wholesale experience: price lists, minimum orders, catalog imports and ERP integrations. They work with you over WhatsApp, email or a screen-shared video call on your own store.
- WhatsApp for day-to-day: the fastest channel when you're in the middle of a sale.
- Video call with screen sharing: we solve it looking at your panel, not describing it in writing.
- Someone who already knows your store: you don't repeat the context on every request.
- What you ask for reaches product: customer requests go into the development list.
- Local teams: support in Argentina, Brazil and Paraguay, in your language and your time zone.
We don't hand you an empty panel: the store opens with your catalog loaded.
Getting started includes catalog migration, price lists and commercial terms, your own domain and a step-by-step start guide. You start selling with the store already set up, not with an empty panel.
- Catalog migration: from Excel, from your current store or straight from your ERP.
- Price lists and terms: minimum orders, volume discounts and per-customer prices set up with you.
- Domain and emails with your brand: the store opens on your domain, not on a borrowed address.
- Payment and shipping methods connected and tested before you open.
- Step-by-step start guide for your team, plus the channel videos to review whenever someone new joins.
Everything documented and filmed, for the day you'd rather not ask.
The help center covers every screen of the panel with screenshots and steps, in Spanish, Portuguese and English. And the full walkthrough is recorded on the real panel, not on a marketing demo.
- Articles by section: products, orders, customers, discounts, settings and integrations.
- Step-by-step videos recorded on the panel, so you see exactly where to click.
- Guides inside the system: every new feature arrives with its explanation right where it's used.
- The same base the AI uses: the assistant answers from the documentation you can read in full.
