Wholesale isn't about selling to just anyone: buyers who register on their own may require your approval before accessing prices and purchases. In the sidebar menu, go to Sales → Customers to manage pending registrations, approve, block, and delete records.
How approval works
- When a buyer registers on your store (with registration-with-approval enabled), they are set to Pending status and you receive an "Approval request" email in your business's operating inboxes.
- In the Customers list, a yellow "N Customers to approve" button appears: click it to see only the pending ones.
- Open the pending customer: you will see the Pending label and a green Approve button.
- If your store has registration questions configured, the buyer's answers appear in their profile, in the Registration answers section — use them to decide.
- Upon approval, the customer automatically receives the welcome email and can now log in to buy.
To reject a registration there is no separate button: you delete the record with Delete customer (possible because a pending customer does not yet have any orders).
Blocking a customer
In the customer profile, the Block Customer toggle prevents that buyer from continuing to operate in your store. In the list they are shown with the red Blocked label. It is reversible: turn the toggle off to restore their access.
Use blocking for customers with outstanding debts, business disputes, or when you want to suspend the relationship without losing their history.
Deleting a customer
The Delete customer button opens a confirmation ("Delete this customer?"). Keep in mind the most important rule:
- You cannot delete a customer who has associated orders. The system prevents it ("Error deleting customer. They have associated orders"). Sales history is untouchable.
- For a customer with orders whom you no longer want operating, the right tool is Block Customer.
- Deletion is reserved for records with no activity: rejected pending registrations, duplicate sign-ups, or test records.
Unverified customers
Apart from those pending approval, there are the unverified: buyers who registered but did not complete the verification code sent to them by email. The Unverified filter in the list shows them, and in their profile you will see the pending code in a red box — you can validate them manually with one click, or contact them to help them finish registering.
Tips
- Check pending registrations daily: a wholesaler who waits several days for approval buys somewhere else.
- Registration questions are your first commercial filter: ask for CUIT (tax ID), industry, and sales channel so you can approve with good judgment.
- Blocking instead of deleting preserves the order history and agreed terms in case the relationship resumes.