Manage payment refunds and resolve billing issues directly from each wholesale order's detail page.
How it works
When a wholesale order requires a refund (due to defective products, incorrect quantities, price differences, or other reasons), you can process the money return through MercadoPago directly from the platform. The system allows full refunds or cancellation of the payment associated with the order.
In wholesale operations, payment situations that require adjustment are frequent: stock differences when preparing the order, bonuses agreed upon after the purchase, or adjustments for products that do not meet specifications. The system lets you manage each case individually.
If a payment shows inconsistencies (for example, an incomplete amount because the wholesale customer transferred less than expected, or an overpayment), you can mark it as resolved once the situation is clarified outside the platform. You can also generate a new payment link if the customer needs to make the payment again.
Available options
- MercadoPago refund: Process the money return to the wholesale customer through MercadoPago.
- Cancel payment: Void the payment linked to the order.
- Mark as resolved: Indicate that an irregular payment situation was resolved manually (for example, the wholesale customer compensated the difference via bank transfer).
- Generate payment link: Create a new payment link to send to the wholesale customer.
Tips
- Check the payment status in MercadoPago before processing a refund to make sure the charge has been credited.
- Use the "Mark as resolved" option only when you have confirmed that the situation was resolved outside the system, for example via trade account compensation or a direct agreement with the wholesale customer.
- Payment links are useful when the original payment failed and the wholesale customer needs to retry, or when a post-order price adjustment is agreed upon.
- In wholesale operations with high amounts, always document the refund reason in the order's internal notes to maintain clear traceability.