This is where you see what VentasxMayor costs you, why it costs that, how to pay it and what happens if you fall behind. It lives in the side menu, under My account → Subscription.
Step by step
- In the side menu, go to My account → Subscription.
- Look at the three cards at the top: Active plan, Next due date and Last month.
- Scroll down to the Billing section for the history: Period, Due date, Amount, Status, Invoice and Actions.
- Tap Pay on the invoice you want to settle. The payment popup opens with the methods available to your account.
- If you pay by bank transfer, make the transfer and come back to the same popup to upload the receipt from Select receipt.
The three summary cards
- Active plan — your plan name, with Total orders and Accumulated sales for the current period.
- Next due date — the date, the Amount to pay, the late-payment Surcharge if one applies, and a small label reading "Expires in N days" or "Expired N days ago".
- Last month — accumulated sales, Orders and Plan cost for the previous period.
How your plan is calculated
There are two models, and which one applies depends on the plan assigned to you.
Fixed-price plan. You always pay the same, no matter how much you sell. The accumulated sales shown on the card are informational.
Commission-on-sales plan. The amount comes from a tiered scale:
- Sales for the period are added up (the month's orders, excluding cancelled ones).
- The scale is searched for the first tier whose limit covers that total. If sales exceed every tier, the last one applies.
- That tier defines the charge: a percentage of the total sold, or a flat fee if the tier has one.
- The result is bounded by a monthly floor and a ceiling: however little you sell you never pay less than the floor, and however much you sell you never pay more than the ceiling. The floor and ceiling do not apply when the tier is a flat fee.
A single tier applies to the whole total, not a step-by-step calculation. If your sales land in the 3% tier, you pay 3% of everything sold, not a blend of percentages.
Your account's actual scale (the tiers, the floor and the ceiling) is set by your plan and cannot be edited from the panel. Ask support if you want your plan's table.
What the invoice includes
An invoice can carry several lines, not just the plan:
- Plan — the subscription cost for the period.
- Late fee — surcharges for late payment.
- Extra and Adjustment — one-off charges or corrections. Additional items charged to your account are listed right at the bottom in the Additional items card ("Charges added to your invoice").
- Add-on service — see the add-on services section.
VAT. 21% is only added when three conditions hold at once: the invoice is type A, it is in Argentine pesos, and it is not a Stripe invoice. With a type B or C invoice, or in any other currency, the amount to pay is the net with nothing added. That is why an Argentine merchant with a type A invoice sees a total higher than the plan cost: the difference is that invoice's VAT, and it is paid along with it, in the same payment.
Invoice statuses
Each invoice in your history shows one of four statuses:
- Pending Payment — issued and not yet paid.
- Processing payment — you uploaded the receipt and it is under review.
- Late payment — it came due without being paid. The button reads Regularize.
- Payment — settled.
Payment methods
Which of these you see depends on how your account is set up.
Bank transfer or deposit. In the payment popup, the Bank Transfer / Deposit card shows the bank details and the notice "After transferring or depositing, upload the receipt to validate the payment." Below it there is a dashed box reading Select receipt.
Mercado Pago. The Pay with Mercado Pago button: "Pay online with card or MercadoPago balance. Credited automatically."
Credit card. When your billing profile allows it, the popup changes to Pay with card ("Pay online with credit or debit card. Instant confirmation.") and the Subscription with card (Stripe) panel also appears, with the Subscribe with card button: "Pay your plan with an international card. It takes you to Stripe to enter your card." If that panel does not show up, your account does not have card billing enabled; write to support to request it.
Monthly auto-debit (Mercado Pago). The Monthly auto-debit panel: "Turn on auto-debit so your invoice is paid automatically every month." You tap Enable auto-debit and enter the card at Mercado Pago. Once it is active you see the monthly amount, the frequency, the payer's email and the next payment date. You do not need a Mercado Pago account: any credit or debit card works.
Auto-debit cannot be enabled while the account is suspended: the pending invoice has to be paid first.
How to send the receipt
The button for uploading the receipt appears in two places:
- Inside the payment popup, as Select receipt. This is the only route when the invoice has no receipt attached yet.
- In the invoice's row, as Upload more once you have uploaded one, or Upload receipt on an invoice that is already paid.
You can upload more than one receipt if you paid in parts. On upload, the invoice moves to Processing payment until it is validated.
Add-on services
ERP integrations and the API can carry a separate monthly or annual cost. Not all of them do: it depends on your plan and on whether the service is priced.
- The ones you have active are listed on this same screen, in the Add-on services card ("The services you have active, added to your invoice"). It is informational only. The ones that come with your plan appear with the Included in your plan and No charge labels.
- They are enabled and cancelled from Configuration → ERP, on the screen for the ERP you want to connect. If it has a cost, instead of the form you will see the This service has an additional cost card — "Enable it to connect the integration; it's added to your monthly invoice." — with the price and the Enable service button.
- To cancel one, use the Cancel button in the strip at the top of the ERP form: "The service stays active until the end of the current cycle and is not charged next cycle."
Suspended account
If the account goes into suspension, signing in to the panel takes you straight to this screen with the Your account is suspended notice. If no unpaid invoices are visible, the Generate invoice to pay button issues the missing one. Access is restored once the payment clears.
WhatsApp notices
At the bottom of the screen there is a Receive billing notices via WhatsApp switch: "We message you on WhatsApp when a new invoice is issued or about to expire. You can turn it off anytime." It applies instantly, with no save button.
Cancelling the service
There is no self-service. You cannot close the account or cancel the service from the panel. To cancel you have to write to VentasxMayor support.
It is important not to confuse cancelling the service with cancelling a payment method:
- Cancel Subscription in the Mercado Pago panel only stops the auto-debit. Invoices keep being issued and you go back to paying them by hand. The notice says so itself: "This action will cancel automatic payments. You can create a new subscription at any time."
- Cancel subscription in the Stripe panel does the same for the card.
Neither of them cancels the service or stops the billing.
If you cannot find it
- You don't see "Subscription" in the menu: your user does not have the Subscription access, inside the Administration card on the Managers screen.
- Neither the card panel nor the auto-debit panel shows up: they depend on how billing is configured for your account. Ask support.
- You don't see the receipt upload button in the invoice row: open the popup with Pay; it is always there.
Tips
- If you pay by bank transfer, always upload the receipt: that is what triggers validation. Without a receipt the invoice stays pending even though the money has left your account.
- With any doubt about a payment, write to support giving the period and attaching the receipt.
- Auto-debit prevents suspensions caused by forgetting. You can cancel it whenever you want without losing anything.