Payment actions on a wholesale order (refund, cancel, request payment, mark as resolved) live inside each order's detail page, not in a centralized view. This doc summarizes the states and buttons available. For details on how each action works see Refunds and payment operations on orders.
Where payments live
There's no "Payments" screen listing transactions cross-orders. Management is per order:
- On the orders list (Orders → List) the "Online payments" column shows each order's payment state (PAID / OVERPAID / INCOMPLETE / RESOLVED) and a filter lets you narrow by state.
- On the order detail the charge, refund, cancel and request-payment buttons appear according to the current state.
Payment states
Each order is classified automatically:
- PAID — the paid amount equals the order total.
- OVERPAID — the buyer paid more than expected (or the order was edited down after the charge).
- INCOMPLETE — part of the total still needs to be collected.
- RESOLVED — the "Charge Online" toggle was turned off on an order with previous payments, indicating the balance was settled off-platform (bank transfer, cash, store credit).
Actions available on the order
- Refund overpayment — returns only the excess amount (not an arbitrary value). Distributed across approved MercadoPago payments. The buyer receives an automatic email.
- Cancel MercadoPago payment — full refund of a specific payment on the order. If the order has multiple payments, only the selected one is cancelled; the order status is recalculated.
- Request payment — generates a MercadoPago link sent to the buyer by email, which can also be shared via WhatsApp or any other channel. When the buyer pays, the order moves to PAID.
- Mark as RESOLVED — by turning off the "Charge Online" toggle on the order when payments already exist. Used when the charge was settled off-platform (bank transfer, cash, store credit, offset).
For the full breakdown of each action, the confirmations shown and when they apply, see Refunds and payment operations on orders.
What doesn't exist
- ❌ No partial refund by arbitrary amount. The refund only returns the overpayment; the payment cancellation is full per payment.
- ❌ No buyer subscriptions. The "subscription" concept in the platform refers to VentasxMayor charging the wholesale business its monthly plan, not recurring buyer-to-business orders. See Plan subscription.
- ❌ No centralized cross-order view. To see pending collections or problem payments, use the state filter on the orders list.
Tips
- Review the list filtered by OVERPAID and INCOMPLETE weekly — those are the states that need action to close every order properly.
- Before refunding, open the order detail and confirm the original payment is actually credited in MercadoPago.
- When you charge off-platform (bank transfer, cash), remember to turn off Charge Online on the order so it shows as RESOLVED and stops being treated as pending in collections.
- To configure or reconnect the MercadoPago account that enables these actions, see Set up MercadoPago.
- For alternative methods (bank transfer, deposit, check) that don't go through MercadoPago, see Custom payment methods.