Payment operations

Collecting a balance, returning an overpayment or closing a payment outside the platform all happen inside each order, not on a payments screen. There is no view that lists every transaction across every order.

Step by step

1. In the side menu, go to Sales → Orders.
2. Use the online payment column filter to find the orders that need action: INCOMPLETO and EXCEDENTE.
3. Open the order.
4. On the Online payments card you will find the buttons that match that order's status.

The four statuses

Every order with online collection classifies itself:

• ACREDITADO (credited) — what was paid equals the order total.
• INCOMPLETO (incomplete) — part of the total is still uncollected.
• EXCEDENTE (overpaid) — the buyer paid too much, or the order was edited downwards after the payment.
• RESUELTO (settled) — Collect Online was switched off on an order that already had payments, marking that the difference was closed elsewhere (transfer, cash, store credit).

Which button appears, and when

• Solicitar Pago (request payment) — appears only when something is still owed. It generates a Mercado Pago link and emails it to the buyer. The notice explains it this way: "Se enviará a tu cliente un enlace de pago por correo electrónico, que también se puede compartir por otros medios con el link que te dejamos. Cuando realice el pago, el pedido se clasificará automáticamente como ACREDITADO." In other words, your customer is emailed a payment link, you can also share that link through other channels, and once they pay the order is classified as ACREDITADO automatically. The link stays visible on the Online payments card so you can copy it and send it over WhatsApp.
• Reembolsar Dinero (refund) — appears only when there is an overpayment. "El dinero será reembolsado a la cuenta del cliente, y se le enviará un correo electrónico confirmando que el reembolso ha sido realizado." That is, the money goes back to the customer's account and they are emailed a confirmation that the refund went through.
• Collect Online / Cancel Collect Online — the toggle on the card. Switching it off on an order that already has payments is what leaves it in RESUELTO.

What does not exist

• There is no refund for an amount you choose. The refund returns the overpayment, not an arbitrary figure.
• There is no payments screen. To see pending collections or troubled payments, filter the order list by status.
• There are no recurring orders or buyer subscriptions. What the platform calls a "subscription" is the monthly fee you pay to VentasxMayor. See Your subscription: billing and payments.

If you cannot find it

• You do not see the online payment column or the payments card: the Mercado Pago account is not connected. See Connecting Mercado Pago.
• You do not see the refund button: it only appears when there is an overpayment. For the detail of each return see Refunds.
• You do not see "Orders" in the menu: your user does not have the Orders permission.

Tips

• Filter by EXCEDENTE and INCOMPLETO once a week: those are the two statuses that leave money unsettled.
• Before refunding, confirm in your Mercado Pago panel that the original payment actually cleared.
• If you collected outside the platform, switch Collect Online off on the order so it moves to RESUELTO and stops showing as pending.
• For methods that do not go through Mercado Pago, see Payment methods.