VentasxMayor ships with an AI assistant that acts as built-in support inside the wholesale business panel. It's a text chat where you can ask how-to questions about the platform, navigate to a specific section or get help while you work. It's available on every screen.
How it works
A floating purple button with the assistant icon sits on the side of the interface. Clicking it opens a chat window with a header showing the model status and the question input at the bottom.
The assistant starts automatically and shows the model status in the header:
- Ready: the local model has loaded and is available to answer.
- Downloading X%: the model is being downloaded into the browser the first time (it's cached for next sessions).
- Connecting: the assistant is starting up.
- Using server: the local model couldn't be loaded and the assistant keeps going with the server model — works normally.
Type your question in the "Ask your question here" field and send it with Enter or the paper-plane button. The reply appears as a left-aligned bubble (purple avatar) streamed in real time. Your question stays on the right. The conversation persists while the tab stays open — reloading the page clears it and starts a new one.
Below the input there is a notice: "Our support may make mistakes. Check important information" — the assistant is quick but not infallible.
What it can do
- Answer how-to questions about platform features: how to create a product, how to approve a buyer, where to set up a payment method, what a form field means, etc.
- Take you to the right section — when the answer requires opening a page, the assistant includes a button/chip that navigates straight there.
- Highlight a specific UI element when explaining where to find something — handy for quick tutorials while you work.
What it doesn't do
- It doesn't run analytics queries like "how much did I sell this week" or "top-selling products this month" — use the dashboard and reports for that.
- No voice input — text only. The voice option has been removed.
- No saved threads or "past conversations" panel — every reload starts a fresh chat.
- It doesn't edit data directly — it shows you where to edit and takes you to the section, but never applies changes without your input.
Tips
- Be specific when you ask: "how do I assign a price list to a specific customer" works better than "help with pricing".
- If the local model is downloading, you can still use the chat: the first reply may come from the server while the download finishes.
- When the assistant suggests opening a section, click the chip in its reply — it takes you to the exact place without searching.
- If a response isn't accurate, rephrase the question with more context (which section you're on, what you tried, what error you saw). Like any AI assistant, response quality depends on how the question is framed.