VentasxMayor has four artificial intelligence features, each in a different place in the product and each with a different job. This article says what they are, where they are and, above all, what they do not do, so you do not go looking for a feature that does not exist.
Step by step
- To ask how something is done on the platform, click the narrow tab pinned to the right edge of the screen. The Asistente AI opens, available in any section of the panel.
- To have AI change your store's design, open the editor with the EDIT STORE button in the header and write to the Assistant dock at the bottom.
- To give your buyers an assistant, go into the store editor, open Content → Support and turn on Enable the assistant.
- To remove the background from a product photo, go to Catalog → Products, open the product, go to Images, click Edit on the photo and open the Remove background tab.
The panel's Asistente AI
It is a text chat that answers questions about how to use VentasxMayor: how to load a product, how to approve a buyer, where a payment method is configured, what a form field means.
It opens from the narrow tab on the right edge, present on every panel screen. It has no menu entry and no address of its own. Type in the Ask your question here field and send with Enter or the arrow button. Your question stays on the right, the answer on the left. At the bottom there is the notice "Our support can make mistakes. Check important information."
Four things worth knowing before you use it:
- It only reads the help manuals. It does not see your business data. It cannot tell you how many products you have loaded, how much you sold this week or what state an order is in. The home panel and the reports are there for that. It also does not modify anything: it explains where each thing is, it does not change it for you.
- The visible chat starts empty after a reload, but the assistant remembers the conversation. The history is stored server-side per business and per user. If after reloading the page an answer seems to refer to something you no longer see on screen, that is why.
- The answer's language is set by your business's country, not by the panel's language. If your business address is in Brazil, the assistant answers in Portuguese even with the panel in English. You fix it by changing the country in the business address.
- It does not send videos. The video tutorials that exist were recorded on the previous panel and no longer match what you see, so the assistant is forbidden from mentioning or linking to them.
When it finds nothing on the topic, it replies with a short message saying it has no information and gives you a link to WhatsApp support, with the number matching your business's country. That answer means "it is not in the manuals", not "it does not exist".
It has no voice input: it is text only.
The store editor's assistant
This is the only one that makes changes. It lives inside the new store's editor and applies what you ask to the design you are editing.
Open the editor with EDIT STORE and write in the Assistant dock at the bottom of the screen, where it says Ask the assistant…: "make the grid 3 columns", "change the button colour", "where do I configure free shipping".
- See the change takes you to the setting it touched.
- Undo reverts the last applied change.
- Attach images sends it a visual reference.
- Minimize shrinks the dock without closing it.
Changes are applied to the open design without publishing. You still need to save and publish for your buyers to see them.
Your store's shopping assistant
This is a chat for your customers, not for you. It answers about stock, prices, minimum purchases and order status, and it walks your real catalog to show the buyer the products they are talking about. When the customer wants to talk to a person, it offers them your WhatsApp channels.
You turn it on in the store editor, under Content → Support, with Enable the assistant. With the assistant on you configure:
- Assistant name: how it introduces itself to your customers.
- Opening greeting: the first message the buyer sees.
- Availability (optional): a note about your hours.
- Quick questions (one per line): the shortcuts the buyer sees when they open the chat.
- WhatsApp channels: one or more numbers, with a channel name and a preset message.
It is in beta and has a monthly usage limit. When that runs out, the green WhatsApp button takes its place again and your customers can still write to you. It is a new-store feature; it is not available in the classic store.
See WhatsApp for how those channels are set up.
Removing a photo's background
Inside the image editor there is a tool that replaces a photo's background with transparency, using an AI model. It is useful for leaving every catalog photo on the same clean background.
Go to Catalog → Products, open the product, go to Images, click Edit on the photo and open the Remove background tab. Click the button and wait.
The first time, the model downloads to your browser and the screen shows the progress with the notice "Esto sólo ocurre la primera vez. El modelo se cachea en tu navegador." After that it stays saved and later photos come out fast. All the processing happens on your computer: the photo is not sent to any external service.
It works on photos only. If you try to edit a video, a GIF or an SVG, the screen tells you it cannot be done.
What VentasxMayor's artificial intelligence does NOT do
These four questions come up often, so here is the direct answer:
- It does not write product descriptions. The description and the Detail block of each product are filled in by hand on the General tab of the product record, with a plain text editor. There is no product copy generator on the platform.
- It does not generate SEO titles or descriptions. The SEO section of the product record and the store's SEO fields are filled in by hand.
- It does not generate or find images. The only AI feature on photos is removing the background from a photo you already uploaded. Photos are loaded through the product record or through bulk ZIP import. See Bulk changes.
- There is no ChatGPT integration and no agent connector. There is no "connect your ChatGPT account" and no plugin. If you want an external system to talk to your store, the route is the REST API: the token is generated in Settings → ERP, on the API Token card. Today that card is offered to businesses in Argentina; if your business is in another country, write to us.
If you cannot find it
- You do not see the Asistente AI tab. The panel assistant is available only to managers. A seller or a user with narrowed permissions does not see it.
- You do not have the EDIT STORE button. It appears once your business is on the new store. On the classic store the button goes to the store, not to the editor.
- You cannot find Content → Support in the editor. It is a new-store section; if your business is still on the classic one, the chat is configured in Store design → Chat.
- The remove-background button does nothing or fails. It needs to download the model the first time: on a slow connection that can take a while. If the message is Background removal failed, try again; if the photo is a video, a GIF or an SVG, the editor will not open it.
Tips
- Ask the panel assistant with context: "how do I load a price list for one specific customer" works much better than "help with prices".
- In the editor, ask for one change at a time. That way each step stays separate and you can undo only the one you did not like.
- Before turning on the shopping assistant, fill in the opening greeting with your business name and what you sell: it is the first thing the buyer reads.
- If you remove a background and the result does not convince you, you can apply the tool again or upload the original photo once more.