When a buyer signs in to your store they get their own area: their details, their order history, and the ability to repeat a purchase without asking you for anything.
Step by step: repeating an order
The buyer does this from their account.
- They sign in to your store with their email.
- They open the menu under their name, at the top right, and go to My Orders.
- They open the order they want to repeat.
- They tap Repeat Order at the bottom of the screen.
- The products load into their cart and they confirm from there.
What the buyer's menu holds
From the menu under their name, the buyer reaches:
- Profile: their commercial details, their tax details and their Delivery Addresses.
- My Orders: the full order history.
- Catalog: the catalog list view.
- Exit.
From an order they can open its detail, which is called Invoice in the interface, carrying the Repeat Order button. Despite the name, it is only the order breakdown, not a tax invoice.
Addresses
The buyer can save as many addresses as they need in the Delivery Addresses section of their profile, and choose which one to use on each order. This is what buyers with several branches or warehouses use.
Each order goes to a single address. If they need dispatch to several places, they have to place one order per place.
Back-in-stock alerts
If a product is sold out, its page shows the Out of stock - Notify me re-entry button. Tapping it subscribes the buyer, and they get an email when the product returns. The button then reads "Out of stock - We will notify you when it arrives".
The subscription is released after the first notification: it is one alert, not a permanent watch. If several products come back at the same time, everything is grouped into a single email.
There is no screen where the buyer sees a list of their active subscriptions.
Rating and suggestions after the purchase
When they finish an order, the buyer sees a confirmation screen where they can rate the experience with stars and leave you suggestions in a free text field: "Give us your suggestions to improve our service. Let us know if you had any problems."
It is voluntary. It helps you spot a problem with one buyer before it turns into a complaint.
You edit the text accompanying that screen in Configuration → Communication, in the Others group, order-completed screen entry.
What the buyer CANNOT do
They cannot download invoices or tax documents. What they open from their order is the order detail, labelled Invoice in the interface: products, quantities and totals, ready to print. It does not include the tax invoice or the CAE. You get invoices to them outside the store.
They cannot change their password. Normal sign-in is by emailed link, with no password. If you enabled password login, that password is assigned by the administrator from the customer record, and only the administrator can change it.
If you cannot find it
- The buyer cannot find their invoices: that section does not exist. What they have is the order detail.
- The buyer does not see their account menu: they are browsing without a session, or they signed in with a manager or sales rep user, which have a different menu.
- The stock alert button does not appear: it only shows on sold-out products.