Connect your Mercado Pago account so buyers can pay online when they confirm an order. You authorize the connection from inside your own Mercado Pago account, so you never share a username or a password with anyone.
Step by step
If you have the new store:
- Tap EDIT STORE in the panel header.
- In the editor, go to Content → Payments & shipping.
- In the Online payments block, tap Connect on Mercado Pago.
- Authorize in the tab that opens. When you come back, the status changes to Connected.
- Save to publish it.
If you have the classic store:
- In the side menu, go to Configuration → Payments and Shipping.
- In the Online payments with Mercado Pago block, tap Enable.
- Follow the steps on Mercado Pago. When you come back, your account is linked.
- To disconnect, that same button now reads Disable.
Which countries can connect today
Today the connection is available in Argentina. In every other country the online payments block simply does not appear in the panel: you will not see a disabled button, you will see nothing at all.
If your store is in another country and you need to collect online, write to support to find out where the integration stands in your market. In the meantime you can work with offline payment methods (bank transfer, deposit, cash), which work in every country.
How Mercado Pago is offered at checkout
Connecting on its own charges nothing: a payment method has to exist that uses it. Payment methods whose name contains the words "Mercado Pago" are the ones that redirect to the online checkout. The panel notice puts it this way:
When you connect Mercado Pago, payment methods containing "Mercado Pago" in their name will automatically redirect your customers to pay online at checkout.
You can run several variants at once, each with its own surcharge or discount, and all of them redirect to the Mercado Pago checkout.
Installments
Mercado Pago defines and displays installments on its own payment page, based on your account settings and the buyer's card. The order stores how many installments the buyer finally chose, but VentasxMayor does not set a cap and does not preselect anything.
If you want to change which installments are offered or who pays the interest, that is configured in your Mercado Pago account, not here.
What commission Mercado Pago charges
The commission is set by Mercado Pago, not by VentasxMayor, and it varies with the payment method, the payout term you pick and the installments. VentasxMayor adds no charge of its own on online payments.
The exact breakdown of your commissions is in your Mercado Pago panel, in the costs section. If you want to pass that commission on to the buyer, you can add a Surcharge to the Mercado Pago payment method (see the payment methods article).
Payment statuses on orders
With the integration active, the Sales → Orders list gains an online payment column with four statuses, plus a filter to list by each one:
- ACREDITADO (credited) — the buyer paid and the amount matches the order total.
- INCOMPLETO (incomplete) — part of the total is still uncollected. This happens when the buyer did not finish paying, or when you edited the order and added products after the payment.
- EXCEDENTE (overpaid) — there is a balance in the buyer's favour. This happens when you edited the order and removed products after the payment.
- RESUELTO (settled) — you decided to close the payment outside Mercado Pago and switched online collection off on the order.
Actions from inside an order
- Solicitar Pago (request payment) — generates a payment link and emails it to the buyer. You can also copy the link and send it over WhatsApp. Once they pay, the order moves to ACREDITADO.
- Reembolsar Dinero (refund) — returns the money to the buyer's account and emails them a confirmation of the refund.
- Cancel Collect Online — switches online collection off on the order. If payments already exist, the order moves to RESUELTO.
If you cannot find it
- You do not see the online payments block: either the connection is not available in your country yet, or you are looking in the wrong place. With the new store it lives in the editor, not in Configuration → Payments and Shipping.
- You do not see "Payments and Shipping" in the menu: you have the new store. Use the EDIT STORE button.
- You connected but the buyer sees no payment button: the payment method is missing. Create one whose name includes "Mercado Pago".
Tips
- Verify your Mercado Pago account before connecting it.
- Check the online payment column filter every day: INCOMPLETO and EXCEDENTE are the two statuses that call for action.
- Before voiding an order that has already been paid, refund it from the order. If you only cancel online collection, the buyer is left with the charge on their account.