Abandoned carts: find them and recover them

An abandoned cart is a cart a buyer left with products in it and never closed. VentasxMayor does not delete it: it stays open against that customer until they buy or empty it. That is why you can see it, know when they left it, write to them and even close the order yourself.

Step by step

1. In the side menu, go to Sales → Customers.
2. In the filter row, in the Cart column, choose Yes. The list is left with only the buyers who have an open cart and no purchase.
3. Click the Date Cart header to sort by age and see when each one abandoned.
4. Click the yellow box in a customer's Cart column. The cart opens with the Abandoned Cart label, the date of the last activity, the contact details and the product breakdown.
5. If the buyer has a mobile number on file, use the panel to send them a message with the link to complete the purchase. Copy the Link and send it over WhatsApp.
6. If you would rather close the sale yourself, tap Complete order.

The two columns that show it

The Customers list has two dedicated columns, both sortable from the header:

• Cart: how many products are in that customer's open cart, in a yellow box. Empty means they have no pending cart.
• Date Cart: when it was last touched. This is the figure that answers "when did they abandon the purchase?".

The Cart filter, with the options All, Yes and No, leaves the list with only those who have an open cart.

If you need the list as a spreadsheet, go to Export Customers from the list's share button. There the same filter appears as Abandoned cart and combines with sector, province, registration date and order count. That screen requires the metrics permission.

The cart screen

Coming in from the yellow box you get the buyer's full contact details and the product breakdown priced with the price list that applies to that customer, not with the catalog's base price.

The link to complete the purchase leaves the buyer inside their account with the cart already loaded, and it is valid for 30 days. The message text comes from your business's default and you can edit it before copying.

Complete order copies the lines into the quick order builder, where you can confirm the order even below the minimum purchase. The customer's original cart is left untouched.

The automatic reminder

This is the only automatic recovery send and it is set up under Marketing → Auto-seller ®:

1. Create a new Auto-seller.
2. Under Activation, choose the ABANDONED CART trigger and how many hours or days to wait.
3. In the email section, tick Include Abandoned Cart so the message lists the products left behind.
4. Leave the Auto-seller ON.

The system checks every hour which carts were last touched within that window and are still open.

The daily email summary

Under Configuration → Reports you can switch on the Abandoned Carts Report. It arrives every day with the fresh carts ranked by recovery probability, the contact details and the recommended action for each one.

If you cannot find it

• You don't see the Cart or Date Cart columns. They are part of the customer list; if you cannot see them, check that your user has the Customers permission.
• The panel for sending the message does not appear. It is only shown when the customer has a mobile number on their record.
• You cannot open Export Customers. That screen requires the metrics permission.
• There is no manual bulk send to every abandoned cart. The one-by-one send is the WhatsApp link from each cart; the automatic bulk one is the Auto-seller.