There are two history screens, and they answer different questions: one tells you what the order was worth at each moment and who touched it, and the other which statuses it passed through and how long it spent in each.
Step by step
See the totals and edits history
- In the side menu, go to Sales → Orders.
- On the order's row, find the clock icon next to the Total.
- Click it. The history table opens.
See the status history
- In the same listing, find the clock icon inside the colored status chip, in the Tracking column.
- Click it. The status change table opens.
They are two different clocks on the same row. The one by the Total opens one history; the one in the status chip opens the other.
Totals and edits history
Four columns:
- Date — the exact day and time of the change.
- Status — which operation it was: Client purchase (the buyer closed the order in the store), Edit order (someone modified it from the dashboard), Cancel order (it was cancelled), or
<<Unknown>>. - Total — what the order was worth after that change.
- Manager — the user who performed the operation.
This screen records exactly two things: the order total and its cancellation. It does not record which product was added or removed, nor changes to observations, internal notes, address or discounts. If the total did not change, the edit leaves no trace here.
Totals are shown with the order's frozen tax settings, not today's, so old figures still read the way they were sold at the time.
If you see Unknown in the Manager column, it was an operation performed by platform support.
Status history
Four columns:
- Date
- Status — the name of the status the order moved to.
- Tiempo hasta el siguiente cambio — how long the order sat in that status, in days, hours and minutes.
- Manager — who changed it.
The time column is the tool for finding stalled orders: if every order sits three days in the same status, that is your operation's bottleneck.
The status name resolves to the date the change happened. Renaming a status today does not rewrite old history.
Which emails go out and to whom
No change automatically notifies the customer's assigned seller. Notifications go to address lists that you configure:
- When an order is edited — the buyer gets the order-edited email, unless you untick the box on save, and the addresses configured as order emails get the copy.
- When the status changes — the addresses configured as tracking emails get a copy on every change; the buyer only gets the email if that status has customer notification enabled.
Where the order's commercial conditions are
Not on these two screens. The conditions the order closed under (prices, payment method, shipping, tax) are frozen in the order detail. If the buyer changed one of them at checkout, the detail shows the red conditions-change box with the old value and the new one.
If you cannot find it
- You cannot see the clock icons. Both screens require the Orders permission.
- You edited the order and it does not appear in the history. Only total changes and cancellation are recorded. An edit that did not move the total does not show up.
- You are looking for who changed an observation or a quantity. That detail is not recorded.