Corporate email and DNS

Create mailboxes on your own domain (orders@yourcompany.com, sales@yourcompany.com) that forward to your Gmail, and set Gmail up to reply from those addresses. You manage it under Configuration → Corporate Email.

Step by step

1. In the side menu, go to Configuration → Corporate Email.
2. Tap Activate Corporate Emails. If the button is disabled, your store does not have its own domain connected yet.
3. In the confirmation dialog, read the three warnings: your current email service stops working, DNS changes can take up to 48 hours, and the aliases start receiving mail as soon as they are activated.
4. Tick I understand the consequences and wish to continue and tap Confirm Activation.
5. Wait about 5 minutes and tap the refresh button at the bottom left to check that it completed.
6. In the Create Alias card, type the name before the at sign in Alias (for example orders) and the destination Gmail mailbox in Forward to. You can enter several, separated by commas. Tap Create Alias.
7. In the Configured Aliases card, use Configure in Gmail so your Gmail can also send from that alias.

Prerequisite: the domain

Corporate email needs your own domain connected to your store. The VentasxMayor team handles that step: there is no domain field in your panel. See the Domains article.

Wizard for sending from Gmail

The wizard has four steps and shows you the details you need to copy:

1. Open Gmail settings: in your account, Settings → Accounts and Import → Send mail as → Add another email address.
2. Enter your details: copy the Name and Email address the wizard shows.
3. Configure SMTP server: server smtp.improvmx.com, port 587, and the username and password the wizard shows. Secure connection with TLS.
4. Verify code: Gmail sends a code to the alias. Find it in the forwarding mailbox and paste it into Gmail.

This step cannot be done from a phone. The "Accounts and Import" screen only exists in Gmail on the web. You will not find it in the Android or iPhone app. Do it once from a computer (or from your phone's browser in desktop mode) and afterwards you can send from the alias in the app too.

Which address your store's emails come from

This is the most repeated question, and the answer is that you do not configure it: it is worked out automatically.

• If your store has its own domain loaded and verified, emails go out from notificaciones@yourdomain.
• If not, they go out from notificaciones@ventasxmayor.com.

There is no field for choosing that address, and the aliases you create here do not change the sender of your store's automatic emails: they exist so you can receive mail and write from your own brand. The addresses where you receive the store's notices are configurable, under Configuration → General (see the general configuration article).

Domain status and missing records

With the service active, at the top of the panel you see your domain and a few status indicators: Active, Inactive, Suspended and DNS OK. If a record is missing for the service to work, a table appears with the Name, Type and Value of each one.

Those records go into your DNS provider, or into the platform's DNS Editor if your user has the DNS access. You will find it in the side menu as Configuration → DNS Editor, and it has a service search that creates the records for Google Workspace, Microsoft 365 and several dozen email and marketing providers without you typing them by hand.

If you cannot find it

• The Activate button is disabled: your own domain is not connected. Write to support.
• You don't see "Corporate Email" in the menu: your user does not have the "Corporate email" access. It is granted from Managers, in the Configuration card.
• You activated it and nothing arrives: check the table of missing DNS records and wait for propagation.

Tips

• Use descriptive names: orders@, sales@, support@. Your buyer knows straight away where each message comes from.
• In Forward to you can enter several mailboxes separated by commas so the same alias reaches the whole team.
• Create the destination Gmail mailbox before you create the alias: forwarding needs a real account on the other end.