Corporate email and DNS

Set up a corporate email domain so communications with your wholesale buyers go out under your company's identity.

How it works

You can link your email domain so that wholesale portal notifications and communications are sent from an address using your domain (for example, orders@yourbusiness.com or sales@yourcompany.com). This requires configuring authentication DNS records to ensure emails are delivered correctly and are not marked as spam.

In B2B operations, professional communications with a custom domain are especially important — your wholesale buyers trust an email from orders@yourcompany.com more than a generic address.

The service works in both directions:

• Receive emails: emails sent to your alias are automatically forwarded to the configured Gmail account.
• Send emails: configure your Gmail to send emails from your professional alias using the built-in setup wizard.

Prerequisite

Before activating corporate email you need a custom domain connected to your store (Domains section). If no domain is connected, the Activate Corporate Emails button appears disabled.

Activation

From the Corporate Email section in the admin configuration menu:

1. Click Activate Corporate Emails.
2. A confirmation modal appears. Note that: - Your current email service (if you have one) will stop working. - DNS changes can take up to 48 hours to propagate. - Once activated, the aliases you create will start receiving emails immediately.
3. Tick the "I understand the consequences and want to continue" checkbox and click Confirm Activation.

After activating, wait 5 minutes for the configuration to complete and press refresh (bottom left) to verify it was completed successfully.

Create alias

Once the service is activated, in the Create Alias card fill in:

• Alias: the name before the at sign (for example, info, orders, sales). The @yourdomain suffix is appended automatically.
• Forward to: the Gmail account where you want to receive the alias's emails. You can enter several addresses separated by commas (for example, email1@gmail.com, email2@gmail.com).

Click Create Alias to save it.

Manage existing aliases

In the Configured Aliases card each alias shows:

• Forward to: you can edit the destination inline and save the change.
• Configure in Gmail: opens a step-by-step wizard so your Gmail can send mail from the alias.
• Delete: removes the alias.

Send-from-Gmail wizard

The Configure in Gmail wizard has 4 steps and walks you through letting Gmail send emails from your professional alias:

1. Open Gmail settings: in your Gmail account, go to Settings > Accounts and Import > Send mail as > Add another email address.
2. Enter your details: in the Gmail form, copy the Name (your name or the department's) and the Email address (alias@yourdomain) shown by the wizard.
3. Configure SMTP server: in the next Gmail step, copy the values shown by the wizard: - SMTP Server: smtp.improvmx.com - Port: 587 - Username: the one shown by the wizard - Password: the one shown by the wizard - Secure connection with TLS
4. Verify code: Gmail will send a verification code to the alias. Check the inbox of the forwarding email to get the code and enter it in Gmail.

Domain and DNS status

When the service is active, the top of the panel shows:

• Your connected domain.
• Status badges: Active, Inactive, Suspended and DNS OK.
• If any DNS records are missing for the service to work, a table appears with the missing records (Name, Type, Value) that you must add in your DNS provider.

Tips

• Configure the required DNS records as soon as you activate the service to maximize deliverability — in wholesale operations, an order confirmation email that does not arrive can cause serious problems.
• After adding the DNS records, wait up to 48 hours for propagation before verifying.
• A corporate email significantly improves your wholesale buyers' trust and reinforces your professional image as a serious supplier.
• Use descriptive email addresses: orders@, sales@, support@ so your buyers can easily identify the source of each communication.
• In the Forward to field you can list several recipients separated by commas so the same alias reaches multiple inboxes at once.
• If you don't have a Gmail account yet, create one before you start — the alias needs to forward to a real Gmail account to work.