Limitations, scope, and operational clarifications that apply across the platform. If a specific question about products, orders, or customers exists in its dedicated section, that section takes precedence; this document covers what does not fit cleanly into a single module.
Mass communication and email marketing
VentasxMayor does not send mass emails for general promotions, launches, or messages to your entire customer base. Automated sends are transactional (confirmations, shipments, cart recovery, auto-seller). For mass campaigns to your full base, use an external email marketing platform: export your subscribers from Newsletter or your customers from the Customers list and load them into the tool you prefer.
Auto-seller emails cannot be reviewed individually. The system fires them automatically from the backend based on the rules and frequency you configured in the Auto-seller module, but there is no per-customer history of each email sent.
Bulk customer import
There is no option to import customers in bulk from other systems. Each wholesale customer is created individually or self-registers from the public form, because the system validates the data (CUIT against AFIP, unique email, tax condition) at signup. This keeps your base clean and useful for price lists, sales reps, and reports.
Invoicing
VentasxMayor is not an invoicing system. If you need to issue tax documents, you can:
- Use the native AFIP integration to invoice directly from the order in Argentina.
- Sync the order to an integrated ERP (Contabilium, Dragonfish, Dux, NonSistemas, SaaS UE, Acqua, Ninox, Salesforce/Virtual Seller) so the document is issued from your management system.
- Connect your own system via the API.
There are no automatic tax reports either. You can export orders and work with them externally, or generate them from your ERP.
Multi-currency, multi-warehouse, multi-country
Each account operates in a single local currency, defined by the country of the business. Price lists in different currencies are not supported within the same account.
There is no multi-warehouse support: stock is managed as a single warehouse per store. If you need to split physical inventory, do it at the ERP level.
Geolocation restrictions
You cannot restrict buyer access by province, city, or region automatically. If you need to limit who buys what, you can:
- Assign different price lists per customer to expose different products to different groups.
- Filter orders manually by delivery address.
- Block or not approve customers based on your commercial criteria.
Pre-order, backorder, and partial deliveries
There is no native pre-order or backorder system. If a product is out of stock, it shows as unavailable.
- Stock subscription: buyers can subscribe to an out-of-stock product to receive an automatic email when it is back in stock.
- Simulated pre-sale: you can create dedicated products marked as pre-sale and clarify in the description and at checkout that they will be delivered later.
- Partial deliveries: handled by creating one order per delivery. There is no automatic order splitting.
Quote requests (RFQ) and returns (RMA)
There is no RFQ module or "Request quote" button. If you need to handle quotes, use an order with a tracking state like "quote" and tell the buyer it is subject to confirmation.
Returns (RMA) also lack a dedicated module. They are managed manually from the order detail and through external channels like WhatsApp or email.
Guest checkout and credit
Guest checkout is not available. Every buyer needs an approved account to place orders.
There is no credit application form on the storefront either. Credit terms are set manually on the customer record (Customers > customer > Payment/Shipping/Billing) and the buyer sees them at checkout. Available credit balance is shown as text: the system does not automatically calculate the remaining balance or block orders that exceed the limit.
Credit cards and gateways
Credit cards are not managed inside the platform. They are handled by the external gateway (MercadoPago or equivalent). VxM does not store or edit card data.
Recurring orders and special order forms
There is no scheduling for automatic weekly or monthly orders. There is no quick-order table form or matrix order form either. Buyers add products to the cart from the catalog and complete a standard checkout.
Buyers cannot upload a file with their order to load it in bulk.
Roles, hierarchy, and multi-user per company
Every buyer account is individual. There is no parent-branch hierarchy, no multiple users under the same customer account, and no differentiated roles (buyer, approver, etc.). If a company needs multiple accesses, each person registers their own account.
Buyers can share the catalog by downloading it as PDF or CSV from the Catalog section. There are no shared lists between users.
Orders and checkout
- Buyer's purchase order number: there is no custom field for the buyer to enter their own PO at checkout. The order number is generated by the system automatically.
- Single-page checkout: the buying flow is unified on a single screen with no intermediate steps.
- Multi-device: a buyer can start an order on mobile and finish it on desktop (and vice versa) — everything is responsive.
- One shipping address per order: each order ships to a single address. Buyers can save multiple addresses and pick one at purchase time.
- One billing address per customer: each customer stores multiple delivery addresses but a single billing record.
- Shipment tracking: tracking is reported manually through the order's tracking states. There is no real-time connection to courier APIs for automatic tracking.
- Shipping cost: calculated with the rates you configure. There is no real-time calculation from courier APIs.
- Proof of delivery with signature: signatures cannot be uploaded as proof of delivery.
- Automatic credit limit validation: orders exceeding the limit are not blocked. Validation is manual.
Inventory, products, and catalog
- AI content generation: there is no automatic AI-driven generation of product descriptions inside the editor.
- Custom attributes: there are no per-product custom fields. For data like "material", "brand", or "country of origin", use the available fields (Description, Detail, Materials).
- Kits or bundles: there is no native composite product. Simulate them by creating a product with option groups that represents the bundle.
- Related products / cross-sell / upselling: there is no automatic module. Related products are exposed through the product's options, configured manually.
- Bulk image export: product images cannot be downloaded in bulk. From Tools > Catalog > Export CSV you can download a file with each image's URL.
- Faceted filters, search, taxonomy: navigation by categories, subcategories, brands, and tags works as faceted filtering.
- SEO: the store uses clean URLs and meta tags. The structure is friendly for basic search ranking.
- Responsive: the wholesale portal adapts automatically to mobile and tablet devices.
Commissions, support cases, and productivity integrations
- Sales rep commissions: there is no automatic commission calculation. To pay reps, export orders and process externally.
- Case / support / ticket management: there is no ticketing module. Handled through external channels (email, WhatsApp).
- Calendar, email, and tasks (Google/Microsoft): there is no direct integration with productivity tools.
- External CRM: the "Customer behavior" field on the customer record acts as a basic internal CRM. To connect an external CRM, use the API.
Passwords and sensitive data
Passwords cannot be viewed from the admin panel — they are stored encrypted. If a customer or manager needs to recover access, the right path is to set a new password or use the email-based recovery flow.
Common troubleshooting
If a loaded product does not appear in the store:
- Force-refresh your browser with Control+Shift+R (Cmd+Shift+R on Mac).
- Check that the product is Visible, has a price, an assigned category, and at least one image.
- If you are browsing as a customer with an assigned price list, verify that the list includes the product. Lists can filter which products each buyer sees.
If a product option does not appear:
- Force-refresh as above.
- Confirm the option group is enabled and that the option has code, name, and, if applicable, stock.
- Verify the price list of the customer you are browsing as.
If orders arrive with a promotion you do not remember setting up, check the Auto-seller: one of the automatic emails may have a coupon attached that is applied at checkout when the customer enters from the email link.