General FAQ

Scope, limits and clarifications that apply across the whole platform. If your question is about products, orders or customers, that section's article takes precedence; this is for what does not fit in one specific module.

Can customers be imported in bulk?

Yes. In the side menu, Configuration → Tools → Import customers from file.

1. You download the template, which comes with your business's country columns.
2. You fill it in, one row per customer, and upload it as CSV, .xlsx or .xls.
3. You review the column mapping the system detected.
4. You look at the preview, where you can edit any cell or discard rows.
5. You apply, and the customers are created in bulk.

The limits: 1000 customers per file and 50 MB. Email, mobile and tax ID are required. Emails or tax IDs that already exist are skipped, and the import never modifies an existing customer. It does not send any email to the imported customers. The Customers permission is required.

It is explained in detail in the article on creating customers.

Can duplicate customers or products be merged?

No. There is no merge function and no duplicate detector. With customers, the order history stays tied to each record, so the practical thing is to keep the record for the email the customer uses to sign in and leave the other one unused, rather than deleting it and losing sight of their orders.

Mass communication and email marketing

VentasxMayor does not send bulk promotional or launch emails to your whole customer base. The automatic sends are transactional: confirmations, dispatches, cart recovery and Auto-seller.

For a bulk campaign, pull the emails out of the platform and load them into whichever email marketing tool you prefer. There are two sources: under Marketing → Newsletter, the Subscribers block shows every email and has a Copy all button; and under Sales → Customers, the cloud icon exports your whole base to a spreadsheet.

There is no per-customer history of every message the Auto-seller sent. What does exist is the delivery status of the order email: in an order's detail you see whether it was sent, whether it bounced, whether the customer opened it, whether they downloaded the receipt or whether they marked it as spam.

Invoicing

VentasxMayor is not an invoicing system. If you issue tax documents, you can:

• Use the native AFIP integration to invoice from the order, in Argentina.
• Sync the order to an integrated ERP so the document comes out of your management system.
• Connect your own system via the API.

The integration catalog is under Configuration → ERP, and it is filtered by your business's country. Today:

• An Argentine business sees Virtual Seller, Contabilium, SAAS, Ninox, Acqua, Dragonfish, DUX, the Dragonfish Bridge and the API Token for connecting your own system.
• A Brazilian business sees Bling, which connects over OAuth and syncs products, stock and photos.

If you expected to see an integration and it is not in the list, that is almost always why: it is not available for your country yet.

There are no automatic tax reports. Export the orders and work on them outside, or generate them from your ERP.

Currency, warehouses and countries

Each account operates in a single currency, set by the business's country. You cannot have price lists in different currencies within the same account.

There is no multi-warehouse management either: stock is a single warehouse per store. If you need to separate physical inventory, that is handled at ERP level.

Restrictions by area

Access cannot be restricted automatically by province, city or region. If you need to limit who buys what:

• Assign different price lists per customer, to show different products to each group.
• Filter orders manually by delivery address.
• Block or decline to approve customers according to your commercial judgement.

Presale, backorder and partial deliveries

Presale is a proper feature, not a workaround. On the product record you enable presale and configure its delivery date, a text for the buyer, a from/to window during which it can be bought, and a maximum quota of units. The system keeps count of what has been committed and cuts off when the quota is reached. When the window closes, it stops selling immediately.

• Restock notification: on a product with no stock, the buyer taps Notify me when back and receives an automatic email when the product returns. They have to be signed in to request it.
• Partial deliveries: these are handled by creating one order per delivery. There is no automatic splitting of an order.

Quotes and returns

There is no quote request module and no "Request a quote" button. If you handle quotes, use an order with a tracking status of your own and make clear to the buyer that it is subject to confirmation.

Returns do not have a dedicated module either. They are managed from the order detail and through external channels.

Guest checkout and credit

You cannot buy as a guest. Every buyer needs an approved account. Be careful not to confuse this with the Without Registration option, which does not enable anonymous purchases: what it does is hide the registration button so nobody can sign themselves up and you create the accounts yourself.

There is no credit application form. Credit terms are entered as free text on the customer record, in the Payment / Shipping / Billing field, and the buyer sees them in their profile and at checkout. The system does not calculate the remaining balance and does not block orders that exceed a limit.

Credit cards

Cards are handled by the external gateway, Mercado Pago or an equivalent. VentasxMayor does not store or edit card details.

Recurring orders and special forms

There is no scheduling of automatic weekly or monthly orders, and no quick order form in table or matrix form. The buyer adds products to the cart from the catalog and completes the checkout.

Nor can the buyer upload a file with their order. What does exist is importing an order from Excel on the operator's side, from Sales → Create order.

Roles and multi-user per company

Each buyer account is individual. There is no company hierarchy with branches, no multiple users under one customer account, and no separate buyer and approver roles. If a company needs several logins, each person registers with their own account. They can share the same tax ID: uniqueness is enforced by email.

Orders and checkout

• The buyer's purchase order number: there is no field for the buyer to enter their own number. The order's number is generated by the system.
• Single-screen checkout, with no intermediate steps.
• Multi-device: an order can be started on the phone and finished on the computer.
• One shipping address per order. The customer can have several saved and choose which to use.
• One set of billing details per customer, however many delivery addresses they have.
• Shipment tracking: reported manually through the tracking statuses. There is no real-time connection to courier APIs.
• Shipping cost: with the rates you configure, without real-time courier calculation.
• Proof of delivery with signature: does not exist.
• Credit limit: orders that exceed it are neither validated nor blocked.

Inventory, products and catalog

• AI-generated product descriptions: the product editor does not generate them. It is a function that is not on that screen.
• Custom attributes: there are no per-product custom fields. For data such as material, brand or country of origin, use Description, Detail and Materials.
• Kits or bundles: there is no native composite product. They are built with a product and option groups representing the bundle.
• Related products: in the new store there are two automatic rails. On the product page you get "You may also like", with products from the same category. In the cart you get "Complete your purchase", calculated on what has already been added and excluding what is already in there. Nothing needs configuring. In the classic store they do not exist.
• Bulk image download: yes, but only in the new store, with the Marketing Kit, which delivers the photos in a ZIP per product from your store's /kit page. Images cannot be downloaded from the admin panel.
• Exporting catalog data: under Configuration → Tools, the Download spreadsheet button exports your whole catalog to a Google spreadsheet. Despite sitting next to the import flow, it is not a blank file. The result appears in the Task Center.
• Filters, search and taxonomy: navigation by category, subcategory, brand and tag works as faceted filters.
• SEO: the store uses clean URLs and metatags.
• Responsive: the store adapts to phone and tablet.

Commissions, support and productivity integrations

• Seller commissions: there is no automatic calculation. To measure each person's sales, use Sales → Sales by seller; to settle them, export the orders and process them outside.
• Case or ticket management: there is no module. It is handled by email or WhatsApp.
• Google or Microsoft calendar, email and tasks: there is no direct integration.
• External CRM: the Customer behaviour field on the record works as a basic internal CRM. To connect an external CRM you use the API.

Passwords

There is no administrator password: you get into the panel with an email link or with your Google, Microsoft or Yahoo account.

Customer passwords are an optional feature that you enable and assign from the record. They cannot be viewed, not from the panel and not by support: they are stored encrypted. If a customer forgets theirs, you assign a new one. The customer cannot create or change it themselves.

Common problems

A product you loaded does not appear in the store:

1. Force a browser refresh with Control+Shift+R, or Cmd+Shift+R on Mac.
2. Check that the product is visible, has a price, has a category assigned and has at least one image.
3. If you are browsing as a customer with a price list assigned, check that the list includes the product. Lists filter what each buyer sees.

A product option does not appear:

1. Refresh the browser as above.
2. Confirm that the option group is enabled and that the option has a code, a name and, where applicable, stock.
3. Check the price list of the customer you are browsing as.

Orders are arriving with a promotion you don't remember configuring: check the Auto-seller. One of those automatic emails may have a coupon attached that is applied when the customer arrives through the link in the message.