Stock decides what a wholesaler can buy from you and what they cannot. It is loaded per product, or per variant when the product has options.
Step by step
- In the side menu, go to Catalog → Products and open the product.
- On the General tab, Pricing & Stock card, leave the Stock switch on and type the available units.
- If the product has variants, that card does not appear: go to the Options tab and enter the Stock on each row.
- Tap Save.
To review the whole catalog, use the Stock filter in the product listing, with the options In stock, Out of stock and Low stock. The Grouped button in the toolbar switches to Expanded and shows each variant's stock without opening the products.
Unlimited stock
Leave the Stock switch on and the quantity blank. The field shows the ∞ symbol and the product sells with no unit cap. The same applies to each variant's Stock column.
Turning the switch off does not disable stock control: it leaves the product at zero and unbuyable. If you want a product to always sell, the correct setup is the switch on with the quantity blank.
There is no bulk action to set the whole catalog to unlimited from the dashboard. You do it by spreadsheet: export the catalog from Configuration → Tools, put YES in the STOCK column of every row and import it back.
When a product reads as out of stock or low stock
- Out of stock: the product reached 0, or the switch is off. It still appears in the catalog, but it cannot be bought.
- Low stock: 5 units or fewer remain. On products with variants, when any variant drops below 5 packs.
- A variant counts as out of stock when its Stock is lower than its Package, not when it hits zero. With Package 30 and 12 units, that variant can no longer be bought: there is not enough for one pack.
The threshold of 5 is fixed: there is no field to change it.
Hiding stock or sold-out products
In the classic store, go to Configuration → Products & stock, card Stock Management:
- Hide Stock: hides the number in the store but keeps all the logic. The buyer does not see how many units there are; they do see whether they can buy.
- Hide out-of-stock products: automatically pulls products with no stock out of the store. They come back on their own when you restock.
- Hide out-of-stock variants: the same at variant level.
In the new store those same three switches are in the editor: tap EDIT STORE, go to Content → Catalog & access, group Catalog, where they appear as Hide stock counts, Hide out-of-stock products and Hide out-of-stock variants.
The notice the buyer sees in the new store
On top of the above, the new store's product page has its own notice. In the editor, Screens → Product:
- Stock indicator, with three modes: text, quantity or none.
- Low-stock alert (≤): from 0 to 20, defaulting to 5. It is the number below which the buyer sees the "running low" warning.
These are two different thresholds and they do not overlap: the fixed 5 classifies the listing in your dashboard; this one controls the urgency the buyer sees.
When stock is deducted
Stock is deducted when the order is confirmed, not when the buyer builds the cart. Having something in the cart does not reserve units.
If you cancel an order, the units go back into stock. The same happens to orders left waiting on a payment that never clears: after 24 hours they cancel themselves and the stock is returned.
Notify me when it's back
In the new store, when a product is sold out and is not a pre-order, the buyer always sees the panel to request a restock alert. There is no switch to turn it on or off.
Whoever signed up appears on the product's Interested tab, with their details, email, phone, tax ID and the variant they want. Clicking the row takes you to the customer's record. The product listing also gains an Interested column as soon as any product has subscribers.
History and bulk loading
Next to the stock field there is a clock button that opens the stock history: every change with its date, its source (order, manual adjustment, import, ERP) and who did it. Variants have their own, row by row.
To load or update stock in bulk, use the STOCK column of the product spreadsheet: Configuration → Tools, Download spreadsheet, edit and import back.
If you cannot find it
- You cannot see the Pricing & Stock card: the product has variants. Stock is on the Options tab.
- You cannot see Configuration → Products & stock in the menu: your store is the new one. Those settings are in the store editor.
- You cannot see the Interested tab: nobody asked for a restock alert on that product.
- The product says there is no stock but you see units when you open it: check the variants' Package. If each variant's stock is lower than its package, the product reads as sold out even with loose units on hand.
- You are looking to download a stock listing: there is no separate stock report. The closest thing is the full catalog export, which includes the STOCK column.