Decide which shipping options you offer at checkout, how much each one adds to or subtracts from the total, and what operational information the buyer sees when they pick it.
Step by step
If you have the new store:
- Tap EDIT STORE in the panel header.
- Go to Content → Payments & shipping.
- In the Shipping group, tick the methods you want to offer, or tap Add method to create a new one with its name, surcharge and notes.
- Save to publish it.
If you have the classic store:
- In the side menu, go to Configuration → Payments and Shipping.
- In the Shipping Methods column, type into the Search or type to create an option box.
- Pick a carrier from your country's suggested list (Andreani, OCA, Correo Argentino and others, curated by VentasxMayor), or type a new name and create your own.
- Set the surcharge and the notes on each row.
- Tap Save.
What you configure on each shipping method
Each shipping method has exactly three things:
- The surcharge or discount — a number with a button beside it that toggles between $ (fixed amount) and % (percentage of the order total). With a positive value the field reads Surcharge; put a minus sign in front and it reads Discount. In percentage mode the value is capped between -100 and 100. Switching from $ to % resets the value to zero.
- Notes — a rich text editor for everything operational: branches, opening hours, carrier contact, pickup arrangements, dispatch details. The buyer reads it when they pick that method at checkout.
- Delete — removes the method from your store without touching your country's suggested list.
Free shipping is achieved by leaving the surcharge at zero, which is how every newly added method starts. No trick needed.
There is no automatic freight calculation
The platform does not calculate shipping cost. Not by postcode, not by weight, not by volume, not by distance, and not by querying the carrier's API. The cost is whatever you enter as the method surcharge: a fixed amount or a percentage of the order.
Product weight and dimension fields do exist on the platform, but they feed no freight calculation: they are used for exports, for the API and for ERPs. Seeing a weight on file does not mean there is an automatic quote.
If you need different rates by region, the way to do it is to create one shipping method per zone. See Zones, rates and free shipping.
Delivery times
Delivery time is not a field on the shipping method. You communicate it in two ways:
- In the shipping method Notes, if the time is always the same.
- With the order tracking statuses, under Configuration → Tracking. There you create your own statuses (Received, Being prepared, Dispatched, In transit, Delivered), each with its colour, subject and email body, and you decide with Notify Customer whether the status change tells the customer or not.
That way the message fits the real case instead of promising a fixed time from the catalog.
Selling with warehouse pickup only
You can, and it depends on your store version:
- Classic store: the buyer is required to pick a shipping method or pickup. If you leave the shipping list empty, checkout completes with the Pick up at the company option, which the platform offers by default. Careful: if you also tick Disable in-store pickup, nobody can finish a purchase.
- New store: if you offer no shipping method at all, checkout still completes and the order carries the notice "We coordinate payment and shipping when the order is confirmed." That is the wholesale offline coordination flow.
In both cases, the clearest alternative is to create Warehouse pickup as one more method, with a $0 surcharge and notes carrying the address and opening hours. The buyer understands what they picked and you have the information on the order.
If you cannot find it
- You do not see "Payments and Shipping" in the menu: you have the new store. It is in EDIT STORE → Content → Payments & shipping.
- You do not see "Tracking" in the menu: your user does not have the General settings permission.
- The carrier you need is not in the suggested list: type its name into the search box and create it. The suggested list is a helper, not a limit.
- A shipping method does not show up for the buyer: in the new store, check that it is ticked under Offer in this store and that you saved.
Tips
- If you always work with the same carrier, create it under its commercial name: buyers recognise it better than a generic label.
- Notes are the most-read thing at checkout. Put the dispatch address, the assembly hours and the carrier contact there.
- Keep the checkout notice and the shipping method Notes consistent. A buyer who finds two different versions picks up the phone.